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Deloitte in a recent article on Disruption talk about a new level playing field that they describe as VUCA: volatile, uncertain, complex and ambiguous. They believe ‘companies face increasing demands from customers they’ve never served with needs they’ve never had…
A recent headline in the Wall Street Journal ‘Amazon to Open First Brick-and-Mortar Site – The New York City Location to Handle Same-Day-Delivery Inventory, Product Returns’ raises some interesting questions. Is this a smart move or simply poor strategy and a…
The success of a business lies entirely in its leadership team and the relationship (bond) they build with their employee group. Poor (unworthy leadership) will destroy a business before you can even recognise what is happening. Worthy leadership builds great…
Customer Focus is a misunderstood concept and in particular, business practice. Often when you speak about customer focus, businesses relate it to customer service and highlight how they are seeking to improve their service levels. Customer focus has, I believe,…
Check out this image …. and the article that it relates to. I just find this an amazing image that captures and ignites my imagination. Its the type of imagery that makes you wonder what is ‘not possible’ when human ingenuity…
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