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The Art Of Multiplication, And Not Division.

Richard Shrapnel's 'The Art Of Multiplication, And Not Division'.

As successful businesses grow and expand into new markets, there can be a tendency to keep everything under the one roof, under the one leadership structure. But often this can stifle the growth of new businesses and new ideas, and…

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What To Measure To Heighten Business Performance

Richard Shrapnel's 'What To Measure To Heighten Business Performance'.

Business leaders understand that what you measure is what you get and that poorly-set targets can result in disastrous outcomes through the behaviour they cause. High performance is only achieved by monitoring and guiding the right aspects of a business.…

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Achieving A Relentless Focus On The Customer

Richard Shrapnel's 'Achieving A Relentless Focus On The Customer'.

I don’t think you will find a CEO who wouldn’t say ‘the customer is our number one priority’. Yet very few businesses ever achieve a true customer focus, and this failing places a ceiling on their success.   Active Knowledge…

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