Strategy

The notions of what Family Business Succession is really all about have changed quite dramatically. Long gone are the days of the ‘Family Business’ simply passing along generational lines to the sons in the family with the elder son assuming the mantle…

Deloitte in a recent article on Disruption talk about a new level playing field that they describe as VUCA: volatile, uncertain, complex and ambiguous. They believe ‘companies face increasing demands from customers they’ve never served with needs they’ve never had…

A recent headline in the Wall Street Journal ‘Amazon to Open First Brick-and-Mortar Site – The New York City Location to Handle Same-Day-Delivery Inventory, Product Returns’ raises some interesting questions. Is this a smart move or simply poor strategy and a…

Customer Focus is a misunderstood concept and in particular, business practice. Often when you speak about customer focus, businesses relate it to customer service and highlight how they are seeking to improve their service levels. Customer focus has, I believe,…

John Meyer in his recent article in Entrepreneur asks ‘Is Goal Setting Missing From Your Daily Routine’? John continues, ‘Most people either love setting goals or hate them, but is the process even worth it? ‘ In John’s view, ‘It turns out…