You may hear a CEO speak proudly of their customer service focus but often this is in reality code for cost reduction strategies where the customer is the last thing they are really concerned about. However, building a business that has a…
Starbuck’s Subscription Business – Is it Good Strategy?
Starbucks has just launched its ‘Reserve Roastery’ subscription program which some would argue is one of its best strategies yet. With the success of its mobile App that becomes a ‘tall order’ for a strategy that may not even be…
First Mover Advantage – Not A Game Changer
Some would suggest that to be first into a market is a significant advantage and this opportunity must be closely guarded. Others would suggest that it is better to be close second to enter the market so that you can…
A Culture of Giving Can Drive Your Bottom Line
In an article in Inc. magazine titled ‘Why It’s Crucial for Your Company to Give Back’, Marla Tabaka in interviewing Emma Leggat concluded that philanthropy programs maybe even more important for small businesses than they are for large organisations. Leggat…
Is Business Strategy Worthwhile?
A recent study conducted by A.T. Kearney on the State of Strategy Today is worth considering for its findings but also what it does not say. I am not sure that the study actually landed on a set of recommendations…
